FAQ's
What are skins and how are they different from cases?
Skins are a very thin layer of wood stuck to the back of the phone, to give makeover to mobiles by adding aesthetic value to the phone. They do not cover the edges of the phone and protect the back of phone from minor scratches. while a case might give protection from drops.
How thick are these wooden skins?
Skins are between 0.40 mm / 400 microns/ 0.016” thick and 0.60 mm/ 600 microns/ 0.024”
Does the skin protect the iPhone?
The skins are for adding the aesthetics to your iPhone and not for protection of the iPhone from major impacts or drops, however they protect the surface of the back from surface scratches in day to day usage.
How will skin wear overtime?
The skin wears naturally as any oil coated wood furniture. This wooden skin is not coated with any chemical to completely seal it, so the oils for the hand polish the
wood while using case.
Does the skin seem like the Photograph?
We try our best to photograph the color and grain of the wood accurately, but it is
impossible for us to show the color and grain for all the wood species. Each and every skin is unique
and no two skins made even from the same timber log are same, that makes each and every skin one of it kind.
Do you offer custom laser engraving?
Yes, we do offer custom laser engraving, Please write to us on our email and we would love to etch your design on the skin.
Do your skins come with a protection for glass and front?
Yes, we do offer custom laser engraving, Please write to us on our email and we would love to etch your design on the skin.
How long does it take to respond?
We aim to respond to all inquiries within 24 business hours. During peak periods, it may take up to 48 hours. Urgent requests are prioritized and typically receive a response within 4-6 hours.
What communication channels do you support?
We support email, contact forms, phone calls, and social media messaging. Choose the channel that works best for you. All inquiries are tracked and managed through our unified system to ensure nothing falls through the cracks.
How can I track my inquiry?
When you submit a contact form, you'll receive a confirmation email with a reference number. Use this number to track your inquiry status. You can also reply to any email from our team to continue the conversation.